Privacy Policy syarikat77 — Member Personal Data Protection

1. Information We Collect

Syarikat77 collects various types of information from members to ensure the platform operates smoothly, securely, and in compliance with legal requirements. This data collection is conducted transparently and solely for legitimate purposes.

1.1 Information You Provide Directly

• Registration information: Full name, email address, phone number, date of birth, and the password chosen during account registration.
• Identity verification documents (KYC): Copy of MyKad, passport, or valid identity document; bank statement or utility bill as proof of address.
• Financial information: Bank account or e-wallet details used for deposits and withdrawals. We do not store full card numbers.
• Communications with us: Conversation records with the customer support team via live chat, email, or other channels.

1.2 Information Collected Automatically

• Log and technical data: IP address, browser type, operating system, device name, and login session details.
• Platform usage data: Pages visited, time spent in each section of the platform, games played, and actions taken within the account.
• Cookies and similar tracking technologies: Used to recognise your session, save preferences, and help us understand how the platform is used so we can continue to improve it.

Data Types	Purpose of Collection	Retention Period
Registration Information	Identity verification, account management	Throughout the active account period + 7 years
KYC Documents	AML/KYC legal compliance	5 years after account closure
Financial Information	Deposit and withdrawal processing	7 years (tax & audit requirements)
Technical Log Data	Security, fraud detection	12 months
Session Cookies	Platform functionality, user experience	Until logout / session expiry

2. How We Use Your Information

Every piece of information we collect is used for a clear and legitimate purpose. syarikat77 does not use your data for purposes unrelated to platform operations without your consent.

• Account management: Creating, maintaining, and securing your account on the syarikat77 platform.
• Transaction processing: Ensuring deposits and withdrawals are processed accurately, promptly, and securely to the correct account.
• Identity verification (KYC): Complying with Malaysian legal requirements on anti-money laundering (AML) and counter-terrorism financing (CFT).
• Platform security: Detecting and preventing fraud, duplicate accounts, and suspicious activity that could affect other members.
• Service improvement: Analyzing usage patterns in aggregate (without identifying individuals) to continuously improve the platform and member experience.
• Important communications: Sending account-related notifications, security updates, policy changes, and promotions you have consented to receive.
• Customer support: Resolving your inquiries, complaints, and support requests more effectively when we have sufficient context.

3. Sharing Information with Third Parties

Syarikat77 does not share members' personal information indiscriminately. There are specific circumstances under which data sharing is necessary and permitted:

3.1 Trusted Service Providers

We partner with carefully selected service providers to help operate our platform — including certified payment processors, cloud service providers, and cybersecurity vendors. All providers are bound by strict confidentiality agreements and may only use your data for the specific purposes mutually agreed upon.

3.2 Legal Requirements and Authorities

Syarikat77 may be required to disclose certain information to Malaysian authorities when ordered by a court of competent jurisdiction, or when necessary to fulfil legal obligations such as AML reporting. In such situations, we will disclose only the minimum information required.

3.3 Game Providers

To enable you to play games from third-party providers on our platform, minimal information such as your game session ID and account currency may be shared with the relevant game provider. These providers do not receive your full personal identification information.

4. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact our data protection team by email at [email protected], clearly stating your request. We are committed to responding within 14 business days from the date the request is received.

5. Cookies and Tracking Technologies

Syarikat77 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as the platform will not function without them.
• Performance cookies: Helping us understand how members use the platform — which pages are visited most and where members encounter difficulties — so we can continuously improve the user experience.
• Functional cookies: Saving your preferences such as language and display settings so you don't need to reconfigure them every time you log in.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality.

6. Data Security and Protection Measures

We consistently invest in security infrastructure to ensure your data remains protected at all times. Our technical and organizational security measures include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Encryption at rest for all sensitive data.
• Role-based access control (RBAC) ensuring only authorized personnel can access specific data.
• Regular internal and external security audits conducted by independent parties.
• Real-time threat monitoring using an intrusion detection system (IDS).
• Mandatory cybersecurity training program for all staff who handle member data.

7. International Data Transfers

In the course of daily platform operations, your data may be processed on servers located outside Malaysia — for example, when we use international cloud services for additional capacity or redundancy. In all such cases, syarikat77 ensures that:

• Data transfers outside Malaysia are only carried out when the recipient country offers a level of data protection equivalent to or higher than Malaysia's.
• Appropriate data transfer agreements (such as a Data Processing Agreement / DPA) are executed with all parties receiving data.
• The data minimization principle is observed — only data that is strictly necessary is transferred.

8. Changes to This Privacy Policy

Syarikat77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever a material change occurs, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to registered members via email or in-platform alerts.
• Displaying a clear notice on the platform's home page for at least 14 days after the changes take effect.

Continued use of the syarikat77 platform after the effective date of any changes will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and contact us to request data deletion.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how syarikat77 handles your personal data, our data protection team is ready to assist. You can reach us via:

• Email: [email protected] (please mark the email subject as "Privacy Inquiry")
• Live Chat: Available on the platform 24 hours a day, 7 days a week
• Support Page: Please refer to the FAQ for answers to frequently asked questions

We are committed to providing an initial response within 24 hours and resolving all privacy-related inquiries within 14 business days. syarikat77 takes every privacy complaint seriously and will investigate each case thoroughly and impartially.